Shipping Policy

Last Updated: 18 August 2026

This Shipping Policy applies to physical merchandise purchased through shop.thryl.io.

1. Shipping Coverage

THRYL Shop currently delivers to serviceable locations within India unless another destination is specifically made available at checkout. Delivery availability depends upon courier serviceability for the customer’s PIN code. We reserve the right to decline shipment to locations that are not serviceable by our logistics partners or where delivery is restricted by law or operational limitations.

2. Order Processing

Most in-stock orders are normally prepared for dispatch within approximately 1-3 business days after successful payment confirmation.

• Additional processing time may apply to signed merchandise
• Limited-edition merchandise
• Pre-orders
• Made-to-order merchandise
• Event-exclusive products

Pre-Order Products

Products sold on a pre-order basis will be dispatched in accordance with the estimated schedule communicated on the product page. Such estimates are subject to change.

3. Estimated Delivery Time

Following dispatch, delivery will generally take approximately 3-7 business days, depending on destination, PIN-code serviceability, courier network, public holidays, weather and regional disruptions. Remote or difficult-to-service locations may require additional time. Delivery timelines are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Delays Beyond Our Reasonable Control

We shall not be liable for delivery delays resulting from circumstances beyond our reasonable control, including natural disasters, strikes, civil disturbances, transportation disruptions, government actions, pandemics or severe weather events.

4. Shipping Charges

Any applicable shipping charges will be displayed before completion of payment. Free-shipping offers, if available, may be subject to minimum order value, specific products, specific locations or promotional terms.

5. International Shipments

If international shipping is made available for a particular order or destination, any customs duties, import taxes or similar charges imposed by the destination country shall be the responsibility of the customer unless otherwise stated before purchase.

6. Shipment Tracking

Where tracking is provided by the courier partner, shipment information may be communicated by email, SMS, customer account or other registered contact details. Courier tracking may take some time after dispatch to become active.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address containing recipient name, house/building information, street or locality, city, state, PIN code and mobile number. We are not responsible for delays directly resulting from materially incomplete or incorrect shipping information provided by the customer.

8. Address Changes

If you need to change the shipping address, contact us immediately at support@thryl.io and mention your order number. Address changes cannot generally be guaranteed after dispatch.

9. Delivery and Risk of Loss

Risk of loss or damage passes to the customer upon delivery of the shipment to the delivery address provided in the order.

10. Delivery Attempts

Courier providers may make one or more delivery attempts. Customers should ensure the registered phone number is reachable, the address is accessible and an authorised person is available to receive delivery where required.

11. Return to Origin / Undeliverable Shipment

A shipment may be returned to us due to an incorrect or incomplete address, customer unavailability, repeated failed delivery attempts, refusal of delivery or the destination becoming unserviceable. If a parcel is returned to us, we may contact the customer regarding available options, including re-shipping or refund where applicable. Reasonable additional shipping costs caused solely by incorrect customer-supplied information may be communicated before re-dispatch.

12. Delayed Shipment

If your shipment appears materially delayed, contact support@thryl.io with your order number. We will endeavour to coordinate with the courier provider and provide available updates.

13. Lost Shipment

Where a shipment is confirmed lost by the courier and the customer is not responsible for the loss, we will provide a replacement, subject to availability, or a refund.

14. Damaged Shipment

If the outer parcel appears visibly damaged at delivery, we recommend photographing the package before opening and recording an unboxing video where reasonably possible. If the product itself is damaged, contact info@glazer.games and provide your order number, product photographs, packaging photographs and a description of the issue. The Return & Exchange Policy will apply.

15. Split Shipments

Orders containing multiple products may occasionally be dispatched separately. Separate tracking information may be provided for each shipment.

16. Shipping Support

Glazer Labs Private Limited

Office No. 601, 6th Floor, Cube By Solaris, B/S Rajoo India, Rundh-Vesu, Piplod, Surat, Gujarat 395007, India