Last Updated: 18 August 2026
Need help with a product, order, payment, shipment, return, exchange or refund? Our support team is available to assist you.
Customer Support
| support@thryl.io | |
| Phone | +91 83206 78684 |
| Website | https://shop.thryl.io |
| Customer Support Hours | Monday to Friday, 10:00 AM to 6:00 PM IST. |
Email requests may be submitted at any time.
We endeavour to respond to routine support requests within 1-3 business days.
When contacting support, please include your order number, registered email address and registered phone number where available.
Support Categories
Order and Customer Support
| support@thryl.io | Suggested subject: Order Support – [Order Number] |
Privacy Requests
| support@thryl.io | Suggested subject: Privacy Request – [Your Name] |
Grievance Officer
| Name | Rishyanth Samudrala |
|---|---|
| Designation | Grievance Officer |
| support@thryl.io | |
| Phone | +91 83206 78684 |
Suggested subject: Grievance – [Order Number / Issue]
Business / Partnership Enquiries
| support@thryl.io | Suggested subject: Business / Partnership Enquiry |
Contact Form
Customers may also submit support requests through the contact form available on the Website where the form is displayed and operational.
Customer Support Covers
Support includes product information and sizing, order confirmation and status, payment issues, failed or duplicate payments, address corrections, shipment tracking, delayed or lost shipments, damaged or incorrect products, size exchanges, returns, cancellations, refunds, refund status and other THRYL Shop enquiries.
Legal Entity
| Legal Entity | Glazer Labs Private Limited |
|---|---|
| Brand | THRYL / THRYL Shop |
| GSTIN | 24AAKCG6062H1ZK |
| Address | Office No. 601, 6th Floor, Cube By Solaris, B/S Rajoo India, Rundh-Vesu, Piplod, Surat, Gujarat 395007, India |
| Website | https://shop.thryl.io |
| support@thryl.io | |
| Phone | +91 83206 78684 |
Grievance Resolution
We will acknowledge receipt of a consumer complaint within 48 hours and will endeavour to redress the complaint within one month from the date of receipt in accordance with applicable requirements.
Payment Safety
For your security, THRYL Shop or Glazer Labs representatives will never ask you to disclose your OTP, UPI PIN, debit/credit card PIN, CVV or internet-banking password. Do not share these credentials with anyone claiming to represent THRYL or Glazer Labs.