Refund Policy

Last Updated: 18 August 2026

This Refund Policy explains how eligible refunds for merchandise purchased through shop.thryl.io are processed.

1. Definition of Business Day

“Business Day” means Monday through Friday excluding public holidays observed in India.

2. Circumstances Where Refunds May Apply

A refund may be available where:

• An eligible order is cancelled before dispatch
• THRYL Shop cancels an order
• An eligible return is approved
• A product is damaged
• A product is defective
• An incorrect product is delivered
• A product is materially different from its description
• An eligible replacement is unavailable
• Duplicate payment has occurred
• A failed-payment situation requires refund or reversal

Eligibility

Eligibility remains subject to our Cancellation Policy, Return & Exchange Policy and applicable law.

3. Refund Method

For prepaid orders, approved refunds will ordinarily be initiated back to the original payment method/source account wherever technically supported, including UPI, debit card, credit card, net banking or other supported payment methods. We will not normally redirect a refund for a prepaid transaction to an unrelated third-party bank account.

4. Voluntary Alternative Resolution

In certain situations, customers may voluntarily choose store credit, replacement merchandise or another mutually agreed resolution instead of a monetary refund. Any such alternative will be offered only as an option and will not be imposed where a monetary refund is otherwise required by applicable law.

5. Refund Verification and Refusal

We reserve the right to withhold or refuse a refund where there is evidence of fraud, abuse, payment irregularity, product tampering or materially inaccurate information provided in support of the claim, subject to applicable law and any non-excludable consumer rights.

6. Returned Product Review

Returned products are ordinarily reviewed within approximately 3-5 business days after receipt, after which approved refunds may be initiated.

7. THRYL Shop Refund Initiation Timeline

Once approved, THRYL Shop will ordinarily initiate the applicable refund within 5 business days of approval and completion of any required verification.

8. Bank / Payment Provider Processing

Once a refund is successfully initiated, additional time may be required by the payment gateway, issuing bank, UPI provider, card network or other payment provider to reflect the funds in the customer’s account. The actual credit timeline is outside THRYL Shop’s direct control. Depending on the payment method and bank, this may take several business days and, in some cases, longer.

9. Cancellation Before Dispatch

Where a prepaid order is successfully cancelled before dispatch, the amount paid for the successfully cancelled product/order will be refunded.

10. Cancellation by THRYL Shop

Where we cancel a successfully paid order because we cannot fulfil it, the full amount collected for the cancelled item/order will be refunded.

11. Refund Amount Following a Return

For an eligible return, the applicable refund will generally include the purchase amount and applicable taxes for the approved returned merchandise. For customer-preference or change-of-mind returns, original shipping or reverse-logistics charges may not be refundable where this has been appropriately disclosed. Where the return results from an error attributable solely to THRYL Shop, customers will not be charged reasonable return-shipping or logistics costs arising solely from that error.

12. Partial Refund

Where only some products in an order are cancelled, returned, unavailable or eligible for refund, a partial refund may be processed for the applicable amount.

13. Payment Failed but Account Debited

Occasionally, a bank/payment provider may show a debit even though the Website does not confirm a successful order. If this happens, check whether an order confirmation was generated and allow up to 7 business days for automatic bank or payment-provider reconciliation before contacting support, unless your bank or payment provider advises otherwise. If the amount remains debited without a confirmed order after that period, contact info@glazer.games and provide your name, registered phone/email, amount debited, transaction date, approximate transaction time, order number if generated and bank/payment reference number.

14. Duplicate Payment

If more than one successful payment is collected for the same intended order, contact info@glazer.games. After verification, the duplicate/excess amount will be refunded where applicable.

15. Refund Not Received

If we have confirmed successful refund initiation but the amount has not appeared after the expected payment-provider processing period, please contact your bank or payment provider using the refund/reference number where available, and contact us if further transaction information is required.

16. Refund Status

Customers may request the status of a refund by contacting info@glazer.games. Please include your order number.

17. Payment Disputes

We encourage customers to contact our support team first so that legitimate order or transaction issues can be investigated promptly. Nothing in this Policy prevents a customer from exercising payment-dispute or statutory rights available under applicable law.

18. Refund Support

Glazer Labs Private Limited

Office No. 601, 6th Floor, Cube By Solaris, B/S Rajoo India, Rundh-Vesu, Piplod, Surat, Gujarat 395007, India