Return and Exchange Policy

Last Updated: 18 August 2026

This Return & Exchange Policy explains eligibility, timelines and conditions for eligible merchandise returns and exchanges.

1. Return and Exchange Window

Unless a product is expressly identified as non-returnable, an eligible return or exchange request must be initiated within 7 calendar days following the date on which the shipment is marked delivered by the courier partner. Requests must be submitted to info@glazer.games.

2. Review Timeline

We aim to review return and exchange requests within approximately 3-5 business days after receiving the required information and supporting materials.

3. Standard Return Conditions

For standard returns or exchanges, merchandise should generally be:

• Unused
• Unwashed
• Unaltered
• Undamaged
• Free from stains or odour
• Returned with original tags attached
• Returned with original packaging, accessories and inserts where reasonably applicable

Reasonable Fitting

Trying on apparel solely for determining fit will not normally be considered use, provided the product remains in resalable condition.

4. Return Shipment Timeline

Where return shipment is required, customers may be requested to hand over the product to the designated courier or dispatch the item within 7 calendar days of approval unless otherwise communicated.

5. Size Exchange

Eligible apparel may be exchanged for another available size within the applicable exchange window. Size exchanges are subject to inventory availability. If the requested size is unavailable, we may offer another available size, an eligible refund or another mutually agreed resolution. Customers are encouraged to review the applicable size chart before ordering.

6. Incorrect Product Received

If you receive an item different from what you ordered, contact us with your order number, a photograph of the product and a photograph of the product label/packaging where appropriate. After verification, we will arrange an appropriate replacement or refund. You will not be charged reasonable return logistics resulting from an error attributable to us.

7. Missing Items

If your order is delivered with missing items, please contact us promptly at info@glazer.games with your order number and photographs of the package received where available.

8. Damaged or Defective Product

If merchandise arrives damaged or defective, please contact us as soon as reasonably possible. For quicker verification, we recommend reporting visible damage within 48 hours of delivery and providing photographs or video where available. The recommended 48-hour reporting period is intended to assist verification and does not automatically eliminate any statutory rights that may otherwise apply to a genuine defect.

9. Product Materially Different From Description

If a product received is materially different from its Website description or representation, contact us at info@glazer.games. We will investigate and provide an appropriate resolution.

10. Non-Returnable Merchandise

Unless damaged, defective, incorrect, materially misdescribed or otherwise required to be accepted under applicable law, the following may be excluded from change-of-mind returns:

• Personalised products
• Custom-made merchandise
• Products explicitly marked “Final Sale”
• Products washed after delivery
• Products materially worn or used
• Products altered by the customer
• Products damaged after delivery due to misuse
• Products with removed tags where this makes the product unsuitable for resale
• Hygiene-sensitive products where identified as such before purchase
• Certain signed or limited-edition collectibles

11. Signed and Limited-Edition Merchandise

Signed merchandise, unique collectibles and limited-edition products may be marked as non-returnable for change of mind where disclosed on the relevant product page. Customers may still raise a claim where the merchandise is damaged, defective, incorrect, materially not as described or otherwise subject to rights available under applicable law. Where a replacement for signed, collectible or limited-edition merchandise is unavailable, the available remedy may be limited to a refund or store credit, subject to applicable law.

12. Return Shipping and Original Shipping Charges

If a return is required because we supplied the wrong product, a damaged product, a defective product or a materially misdescribed product, we will arrange or bear reasonable return logistics. For eligible returns arising solely because of customer preference, change of mind or the customer ordering an incorrect size, applicable return-shipping, reverse-pickup or logistics charges may be borne by the customer and communicated before processing. Any refund of original shipping charges will depend upon the reason for return and applicable law. Shipping charges paid for completed delivery services may not be refundable for discretionary or change-of-mind returns.

13. Return Inspection

Returned products may be inspected after receipt. A discretionary or change-of-mind return may be rejected where the item has been materially used, washed, intentionally damaged, altered, is missing essential components, is not the product originally supplied or falls within a properly disclosed non-returnable category. This does not restrict rights that cannot legally be excluded.

14. Verification Information

We reserve the right to request additional information reasonably necessary to verify ownership of the order, product condition, delivery details or eligibility for return, exchange or refund.

15. Exchange Processing

Approved exchanges are subject to receipt of the original product where required, verification of return eligibility, availability of replacement inventory and delivery serviceability.

16. Replacement Product Unavailable

If a valid replacement cannot be supplied because the required product or size is unavailable, we may provide an applicable refund or, where voluntarily accepted by the customer, store credit or another mutually agreed resolution, subject to applicable law.

17. How to Request Return or Exchange

product concerned, reason for request, requested replacement size where applicable, and photographs/video where relevant.

18. Refund Following Return

Approved refunds following a return will be processed according to our Refund Policy.