Cancellation Policy

Last Updated: 18 August 2026

This Cancellation Policy explains how customers may request cancellation of eligible merchandise orders placed through THRYL Shop.

1. Definition of Business Day

“Business Day” means Monday through Friday excluding public holidays observed in India.

2. Cancellation Before Dispatch

Customers may request cancellation only until the order is dispatched. To request cancellation, contact info@glazer.games and provide the order number, registered name and registered mobile number or email.

3. Review of Cancellation Requests

We ordinarily endeavour to review cancellation requests within 1-3 business days of receipt. While we will endeavour to process eligible cancellation requests promptly, cancellation cannot be guaranteed where fulfilment or dispatch activities have already commenced.

4. Cancellation Charges

THRYL Shop does not impose a separate cancellation charge on an eligible order successfully cancelled before dispatch.

5. Cancellation After Dispatch

Once an order has been dispatched, it normally cannot be cancelled while in transit. After delivery, eligible merchandise may be returned or exchanged under our Return & Exchange Policy. We recommend contacting us before refusing delivery so that available return, exchange or refund options can be discussed.

6. Pre-Orders, Personalised or Custom Products

Certain merchandise may be identified before purchase as personalised, custom-made, made-to-order, specially procured or a non-cancellable pre-order. Special cancellation conditions may apply to these products. Any such restrictions should be disclosed before purchase. These restrictions do not remove applicable rights relating to goods that are damaged, defective, incorrect or materially different from their description.

7. Cancellation by THRYL Shop

We may cancel an order due to product unavailability, inventory discrepancy, pricing error, listing error or technical system error, payment verification issue, suspected fraud, delivery location not being serviceable, legal/regulatory restriction or technical/operational inability to fulfil the order. If we cancel a successfully paid order, the amount collected for the cancelled order or item will be refunded.

Verification

We may request information reasonably necessary to verify payment, identity, delivery details or order authenticity before processing a cancellation request or completing an order.

8. Partial Cancellation

Where an order contains multiple products, cancellation may apply only to eligible products. Cancellation of one item within a promotional bundle may affect discounts, promotional pricing or bundle eligibility applicable to the order. The applicable refund will be determined using the valid pricing and promotion conditions that remain after cancellation.

9. Confirmation of Cancellation

Submitting a cancellation request does not itself mean that cancellation has been completed. Cancellation is considered confirmed when we confirm it to you or the relevant order status reflects successful cancellation.

10. Refund Following Cancellation

Refunds following successful cancellation are processed in accordance with our Refund Policy, including applicable refund initiation timelines.

11. Contact

Please include your order number in all cancellation requests.