Privacy Policy

Last Updated: 18 August 2026

This Privacy Policy explains how Glazer Labs Private Limited, operating the THRYL Shop under the THRYL brand, collects, uses, stores, shares and protects personal information when you visit, browse, purchase from or otherwise interact with shop.thryl.io.

1. Legal Entity Information

THRYL Shop is operated by the following legal entity:

2. Information We May Collect

Depending on how you interact with THRYL Shop, we may collect information including the following:

Personal and Contact Information

• Full name
• Email address
• Mobile number
• Account or customer identifier

Billing and Delivery Information

• Billing address
• Shipping address
• PIN code
• City
• State
• Country
• Delivery instructions

Order Information

• Products purchased
• Product variations and sizes
• Order value
• Order history
• Invoice details
• Cancellation details
• Return and exchange details
• Refund information

Payment and Transaction Information

Payments may be processed through authorised payment service providers, including PayU. We may receive transaction-related information such as transaction ID, payment status, amount paid, payment method/category, payment gateway reference and refund status. Sensitive payment credentials such as UPI PINs, OTPs, card PINs, CVVs and internet-banking passwords are processed by the relevant bank/payment provider and are not intended to be collected or stored by THRYL Shop.

Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Website interactions
• Pages visited
• Referring URL
• Date and time of access
• Cookie identifiers
• Session information
• Approximate location derived from IP address
• Security and diagnostic information

Customer Support Information

• Emails
• Support requests
• Order-related communications
• Complaint information
• Photographs or videos of damaged/incorrect products
• Return documentation
• Refund-related communication

3. How We Use Your Information

We may use personal information to:

• Create and manage customer accounts
• Process and fulfil orders
• Verify transactions
• Generate invoices
• Arrange shipping and delivery
• Provide shipment tracking
• Process cancellations
• Process returns and exchanges
• Process refunds
• Prevent fraud and abuse
• Secure customer accounts
• Provide customer support
• Respond to grievances
• Maintain accounting and transaction records
• Comply with tax and regulatory obligations
• Improve the Website and customer experience
• Conduct analytics
• Send order-related communications
• Send promotional communications where permitted

4. Transactional Communications

When you place an order, we may contact you regarding order confirmation, payment confirmation, invoices, dispatch, shipment tracking, delivery, cancellation, returns, exchanges, refunds, security verification and important changes affecting your transaction. Transactional communications are separate from optional promotional messages.

5. Marketing Communications

Where required by applicable law, promotional communications will only be sent after obtaining the necessary consent or other valid legal basis. Where permitted, we may send information relating to new merchandise, product launches, offers, promotions and THRYL Shop announcements. You may unsubscribe using the facility provided in the communication or by contacting info@glazer.games. Unsubscribing from marketing communications will not stop necessary transactional communications.

6. Cookies, Analytics and Measurement Technologies

THRYL Shop may use cookies and similar technologies to maintain customer sessions, remember cart contents and preferences, improve Website functionality, protect accounts and detect fraud. Analytics, advertising or measurement technologies may also be used to understand Website performance, customer engagement and campaign effectiveness. Some cookies may be necessary for the Website to function properly. Where required, appropriate consent mechanisms will be used for non-essential cookies or similar technologies.

7. Sharing of Information

We may share necessary personal information with service providers involved in operating THRYL Shop.

Payment Service Providers

Including PayU, banks, card networks, UPI ecosystem participants and other authorised payment providers.

Logistics Providers

Including courier, shipping, warehousing and delivery partners.

Technology Providers

Including hosting, cloud, analytics, security, email, SMS and customer-support providers.

Professional Advisers

Including accountants, auditors, lawyers and consultants where reasonably necessary.

Government and Regulatory Authorities

Where disclosure is required by applicable law, court order, governmental request or regulatory obligation.

Corporate Transactions

Personal information may be transferred as part of a merger, acquisition, reorganisation, restructuring or sale of assets, subject to applicable legal requirements.

International Processing

Personal information may be processed, stored or accessed in jurisdictions other than the customer’s location where our service providers operate, subject to appropriate contractual, technical or organisational safeguards and applicable legal requirements.

No Sale of Personal Information

We do not sell customer personal information to third parties for monetary consideration.

8. Payment Security

Customers should never disclose OTPs, UPI PINs, debit or credit card PINs, CVVs or internet-banking passwords to anyone claiming to represent THRYL Shop. Our customer-support personnel will never request these authentication credentials.

9. Information Security

We implement reasonable technical, organisational and administrative safeguards designed to protect personal information from unauthorised access, disclosure, loss, misuse, alteration and destruction. However, no internet-based system can be guaranteed to be completely secure. Customers are responsible for maintaining the confidentiality of their account credentials and for notifying us promptly of any suspected unauthorised account access.

10. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfil orders, provide customer service, manage returns and refunds, maintain transaction records, prevent fraud, meet GST, taxation and accounting requirements, comply with legal obligations, resolve disputes and establish or defend legal claims. Information that is no longer required may be deleted, anonymised or securely disposed of in accordance with applicable law and our internal practices.

11. Your Privacy Rights

Subject to applicable law, you may request information regarding personal data processed about you, correction of inaccurate information, updating of incomplete information, erasure where legally permissible, withdrawal of consent where processing is consent-based and grievance redressal. Requests may be submitted to info@glazer.games. We may request reasonable information to verify your identity before acting on certain requests. We will endeavour to respond to eligible privacy requests within a reasonable period and in accordance with applicable law. Information may continue to be retained where required by law or necessary for legitimate legal, accounting, security or dispute-resolution purposes.

12. Children’s Privacy

THRYL Shop is intended for transactions made by persons legally capable of entering into contracts. Where a minor wishes to purchase merchandise, the transaction should be completed by or under the supervision of a parent or lawful guardian.

13. Third-Party Websites and Services

THRYL Shop may contain links to third-party websites, platforms or services. We are not responsible for the independent privacy practices of such third parties. Customers should review the relevant third-party privacy policies before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, Website functionality, technology, regulatory requirements or applicable law. The revised policy will be published on this page with an updated “Last Updated” date.

15. Privacy and Grievance Contact

Grievance Officer: Rishyanth Samudrala

Company: Glazer Labs Private Limited

395007, India